Epic Manager Julie D'Orso

Patients know that myCEENTAchart, Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA)’s Epic patient portal, has been a major new project this year. Its success has been due to the work of the whole team, which is led by Health Information Management Director Julie D’Orso.

Julie manages Epic and Medical Records. Her team works hard to make sure the Epic system is user-friendly and efficient, allowing doctors and staff to help patients as best as they can. That doesn’t mean Julie and the Epic team do the same work all the time, though.

“We don’t have the same day twice,” she said. “New things will pop up and we’ll roll with it to meet the business’ needs.”

Julie likes her job in Epic because, even though she and the Epic team are behind the scenes and not directly in front of patients, they still impact how the staff is able to help patients.

Medical records, too, are an important part of patient care. Maintaining proper medical records are important not just for the doctors, but for the patients’ happiness, too.

Julie started at CEENTA in 2004, when she worked at the front desk on the second floor of the SouthPark office. From there she became an Electronic Medical Records Specialist, supporting CEENTA’s EMR applications. She then became Manager of Application Support, followed by a role as project director for the Epic implementation, before moving into her current job.

Julie likes how CEENTA is so supportive of people who want to move to new jobs within the company.

“The culture here really allows for that type of growth,” she said.

Constantly working with great people is why Julie has stayed at CEENTA and why she hopes to be here for years to come.

“It’s nice to be able to come to work and be with people you like, can laugh with, and enjoy working with,” Julie said.

“I have an open-door policy, and everyone on the team knows they can come in if they need to,” she continued. “I don’t ever want to be look at as someone who dictates. I want them to do things with me and for me because they respect me, not fear me. I want to be a leader, not a boss.”

Visit our Careers page for a complete list of our open positions or to join CEENTA’s Talent Community.


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