Thank you for choosing a Charlotte Eye Ear Nose & Throat Associates, P.A. physician for your child’s surgery needs.
Our surgery centers respect your privacy and will follow HIPAA guidelines.
Charlotte Eye Ear Nose & Throat Associates, P.A. does not discriminate on the basis of race, color, national origin, age, or disability; in admission of access to, treatment in, or employment in its programs and activities.
Your child may eat a normal meal before 10 p.m. the night before the procedure or as his or her doctor has instructed. Please follow the food and beverage guidelines below, unless otherwise instructed by the anesthesiologist. Failure to follow these guidelines will result in your child’s procedure being delayed or cancelled.
*No more than 8 oz. (1 cup)
A parent or legal guardian must accompany all patients under 18 years of age. Proof of legal guardianship must be provided. A consent form must be signed by the parent or legal guardian before medications or treatment can be given.
Each child must be accompanied by a parent or legal guardian. Please make arrangements for you or the child’s legal guardian to accompany the child to their procedure, remain in the waiting room during the procedure, and drive or accompany the child home. Your child’s procedure will be cancelled without a responsible adult available to accompany your child at discharge.
To help facilitate the pre-surgery process, you may be contacted by several individuals prior to your child’s procedure.
Health History: You will be contacted by a nurse to review your child’s health history. Based on your child’s health history, you may need to schedule a pre-surgery anesthesia services appointment.
Arrival time: Plan to arrive two hours before the procedure, unless otherwise instructed by your child’s physician or facility.
Illness: If your child experiences a rash, fever, cold, cough, infection, or other physical change within a week before the procedure, please notify your child’s doctor.
Care at Home: Your child will require care after the procedure. You should make proper care arrangements in advance for when your child returns home. The length of time care may be needed will depend on the type of procedure.
Hygiene: Please ensure that your child has bathed before his or her procedure. Refrain from using lotions, powders, oils or perfume. Your child should not be wearing makeup or nail polish on the day of his or her procedure. Please do not attempt to remove any hair around the area where the procedure will take place.
Clothing: Please ensure that your child is dressed in comfortable clothing, preferably a button-up shirt or blouse. Wearing this type of shirt or blouse will make it easier for your child to dress after the procedure. For your child’s safety, before the procedure, he or she will be asked to change out of his or her clothes and into a hospital gown. Your child may wear his or her pajamas to the hospital. Please bring extra diapers or undergarments to your child’s procedure.
Important documents: Please bring your child’s picture ID, all health insurance cards and proof of guardianship.
Comfort items: If your child has a comfort item, such as a blanket, pacifier, toy, bottle, or cup, please bring this item with you and have available for your child immediately after his/her scheduled procedure.
Valuables: Your child’s valuables, including jewelry (including body piercings) and money, should be left at home. All body piercings will need to be removed prior to your child’s surgical procedure.
Medication: Your child should take daily medications as instructed by the anesthesiologist, with a sip of water. Failure to follow this instruction may result in cancellation of your child’s procedure. If your child is currently using a CPAP machine and/or inhaler, please bring it on the day of the procedure.
Allergies: On the day of the procedure, please inform us of any allergies your child may have, including medications, latex, food, adhesives, etc.
For your comfort, a waiting room will be provided for you during your child’s procedure. So that we may keep you updated on your child’s status, you or your child’s guardian must stay in the waiting room at all times. The length of stay in the recovery room will depend on the type of procedure and anesthesia your child has received. You or your child’s guardian will be kept informed of his or her progress.
You and your representative have the right to:
Quality of Care
You have the right to:
Confidentiality and Privacy
Access to Medical Records
Seclusion and Restraints
Your child has the right to:
You have the responsibility to:
Respect and Consideration
We understand that having a surgical procedure can be a stressful event with many considerations to make and questions about the billing and payment for services. The following information will hopefully answer some of these questions for you. Please do not hesitate to call our Business Office should you have any further questions.
We know that healthcare insurance can be confusing. Please take a brief moment to review this page to help you understand some key points about your insurance as it relates to your child’s procedure at the Surgery Center.
Because there are several healthcare practitioners who are providing a service to you, there will be separate bills generated from each of these providers; therefore, you can plan to expect bills from multiple providers for one procedure at the Surgery Center.
Ultimately, you are responsible for the charges associated with your procedure.
Please call us at 704-295-3000 if you have any questions. Thank you.
Q. Why don’t you give me the time of my surgery the same day you book the surgery?
A. Since we book appointments so far in advance, we want to confirm the time with the physician and the facility before giving you an exact time.
Q. How much will the surgery cost?
A. A CEENTA representative will contact you prior to your procedure to give you an estimate of cost. If you do not hear from them, it is because we don’t expect for you to have a patient portion.
We highly encourage you to contact your insurance provider to determine your benefits for outpatient surgery.
Q. When is my money due?
A. Approximately five days prior to surgery all co-pays, coinsurance and any deductible are due and can be paid at 704-295-3000.
Q. Why do I get so many bills?
A. There are multiple healthcare providers and systems delivering your care, and you will get a bill from each of them.