CEENTA’s call center and referrals department is a great place for people who want to both help patients and learn the basics of every aspect of a healthcare organization. Just ask Referrals Specialist Traci Bragg.
As a referrals specialist, Traci receives and inputs referrals from referring doctors into the scheduling system, then calls patients to schedule appointments. She also answers the special phone line for doctors from other practices who need to speak to our providers, or for referral coordinators who need to reach our doctors in emergency cases.
The work the call center and referrals department does is important, she said.
“Everyone makes a difference in the lives of the people we touch each and every day, from those behind the scenes to those the patients see every day,” Traci said. “It takes all of us to help someone.”
Traci likes that she can interact with patients and feeling like she helped them with something they need taken care of.
Working in the call center is pleasant, Traci said. She likes her managers, saying they are easy to work with as long as you put in the time and effort and abide by the department’s guidelines.
“It’s a relaxed atmosphere, but we still work hard,” she said.
Traci has been a referrals specialist for five of the 19 ½ years she has worked at CEENTA. She joined the company when CEENTA acquired Randolph ENT. During the transition she closed out Randolph’s records, sending their old records to storage. From there she transferred to a front desk job, and from there to the call center.
Traci spent a year in the call center handling regular patient calls until the referrals department was created. She plans to be there for the foreseeable future.
A job in the call center or in referrals is a great stepping stone for a person’s career, and Traci has seen it happen quite a lot. While those who start at a practice’s front desk learn a great deal about their doctors and staff, people who start in the call center get a great foundation learning every aspect of the company.
“There is room for growth if you have the motivation and initiative to learn. I have seen many people along the way begin in an entry-level position and are now in management position or pursuing a career in the medical field through the many opportunities here at CEENTA,” she said.
If you would like to work in CEENTA’s call center, you’re in luck. They are looking for patient representatives who will collect patient information, set up appointments, and perform other related tasks. To apply for a job in our call center, visit our Jobs page.