CEENTA is reopening their offices to non-urgent patients on May 4. Patient Jodie W. of Charlotte has questions, and we’re here to answer them.

I’d like to reschedule an appointment. Are you open for regular appointments?

Yes. On May 4 we will see patients in our offices, not just urgent and emergent patients. So, if you have allergies, eye pain, an ear infection, or any of a number of other conditions, a CEENTA doctor will be able to see you. Surgery will be available for patients who need it starting May 7.

What are you doing to keep patients and visitors safe?

We are asking all our patients a list of initial screening questions prior to them coming for their appointments. We are also taking their temperatures before they enter any of our buildings. If they show signs of the disease, they will be allowed to keep their appointment only if it is an urgent or emergent case. All others will instead be encouraged to follow up with their primary care physician.

We are requiring all patients and visitors to wear masks, face shields, or facial coverings when in our offices. We are also limiting the number of people who enter our buildings. We are also asking people to maintain safe distancing of six feet while in our buildings.

We will also continue to use enhanced cleaning processes in all our facilities.

Do you offer virtual visits?

We do. Our virtual visits are an excellent way to address many medical concerns with your doctor, and we will continue to offer them even though our offices are open. However, some conditions just can’t be properly diagnosed or treated without seeing a patient in person, which is why in-person appointments are so important even for non-urgent cases.

How do I make an appointment?

To make either an in-person or virtual visit appointment, call 704-295-3000. You can also request an appointment online or through myCEENTAchart.

 


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Comments

September 08, 2020

For eye exams, do you use the eye puffer machine? Or another method that does not puff air into the eyes? Also do you use a plexiglass barrier during your slit lamp eye exam?
- Nw

September 09, 2020

Good morning. We do not use non-contact pachymetry (the air puff) and yes, we have plastic face shields on our slit lamps but we also require face masks for staff, providers, and patients.
Reply From: CEENTA

May 09, 2020

Are doctors and other employees also wearing face masks?
- Denise Sabo

May 11, 2020

Good morning. Yes, all providers and staff are wearing masks, and we're following numerous other safety policies to provide as much coronavirus protection as possible.
Reply From: CEENTA

April 30, 2020

I would like to see Dr Puri for possible wax or fluid in my ears asap.
- Judy Cochran

May 01, 2020

Good morning. To make an appointment with Dr. Puri, or any of our doctors, please call 704-295-3000. We are unable to make appointments through these comments.
Reply From: CEENTA

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