CEENTA patient representative at the front desk

The first person you see when you walk into a medical setting can set the tone for the rest of your experience. This is especially true at CEENTA, where we ensure that our patients have excellent care from the minute they walk in to the minute they leave. This role is vital, but it does come with its own unique expectations. Today, the career spotlight for CEENTA is: patient representative.

What is a patient representative?

Patient representatives at CEENTA greet patients and guests as they enter the building. They are a crucial part of the information chain between patient and provider by answering common questions about the facility, including services provided, billing issues, and additional ways of scheduling like myCEENTAchart. This position includes both in-person and telephone communication.

What does a patient representative do?

Day-to-day responsibilities include checking patients in, making appointments in person and via telephone, and clerical work such as distributing faxes and scanning documents. They are a consistent form of communication and keep patients informed on the facility’s operations.

What are the job requirements?

Front desk staff at CEENTA must have a high school diploma or a GED equivalent. In addition, candidates for this role must have at least one year of related work experience, preferably within a medical environment.

Rosa Brooks, a patient representative from our Pineville office, gives a word of advice for new applicants. “The expectations are to be knowledgeable, courteous, consistent, calm and empathetic. You provide top-notch customer service.”

Who would be a good fit for a patient representative job at CEENTA?

Candidates for this position are aware of the physical and mental demands of the job, including:

  • Assisting with moving patients, equipment, and supplies
  • Problem-solving in a fast-paced environment
  • Being discreet about patient concerns and information

In addition, our team members have strong communication skills across a variety of mediums and can relay information to patients with ease. Their personality helps create a comfortable atmosphere for anyone with medical concerns.

Why should I join CEENTA as a patient representative?

Joining CEENTA means joining a team devoted to top-tier eye and ENT care, and as a patient representative you can see the results daily. Catherine Alfred, another patient representative from our Huntersville office, explains why she loves working at CEENTA in her role. “The best part of my job is talking with patients, helping them get seen by the doctor they need to see. I love seeing the patients when they come in for vision problems and they have surgery and can see!” For Rosa, her joy comes from “talking to and getting to know the patients.” 

No matter which office you work in across North and South Carolina, your information and comfort can help make a patient’s day better, like Rosa Brooks and Catherine Alfred do with finesse.

Start your career with CEENTA! Explore our Careers page for more information about CEENTA positions, benefits, and applications for open positions today.


You may also be interested in

Student listening with earbuds that may cause ear pain
Are your earbuds causing ear pain?

Do your ears hurt when you wear earbuds? Here are some common causes and what you can do to solve them. 

Read More
Race car that creates noise that can be blocked with ear plugs
Going to a race? Plug your ears and enjoy

Racing might be fun to watch in person, but how can you make it more enjoyable for your ears?

Read More
Students in the CEENTA ophthalmic apprenticeship program will learn how to use this device
Become an apprentice with CEENTA

Have you ever been curious about ophthalmology? Explore the world of eye care with this exciting opportunity to become an ophthalmic apprentice or a contact lens apprentice.

Read More

Leave a Comment



Back to News
This website is optimized for more recent web browsers. Please consider these upgrade options: IE10+(IE10+, Chrome Chrome, Firefox Firefox.
 Schedule An Appointment